Hugo works in partnership with people to provide a mechanism for the collection of their health information. This privacy center is designed to inform users and anticipate questions about the collection and use of this data.

Strong communities are built on trust - which begins with transparency. We value and respect your choice to entrust us with your personal information. We attest to and adopt the principles of the CARIN Alliance Code of Conduct which represents the consensus view of a group of multi-sector stakeholders “focused on advancing consumer-directed data exchange across the U.S. The Code is based on internationally recognized standards including the Code of Fair Information Practices (FIP) and numerous other consumer information sharing accepted principles and practices”.

Using Hugo is your choice. You should be fully informed about how your data are collected, secured and used. 

Hugo's privacy policy:

By accepting Hugo's Privacy Policy, I agree to the following:

The collection of data not limited to my full name and email, data dowloaded from my patient portals including my portal usernames and passwords; information provided by a 3rd party or that I provide in response to a survey; and web/app activity that has been collected using cookies or similar technologies.

The use of my data to improve my experience and provide services to me. I may receive notifications regarding updated services and features. Data may be used to improve the quality of Hugo products or to monitor the success of our marketing activities. I may also be notified of opportunities to participate in research, join communities or other programs with the option to opt out.

The use of my data for internal research and analytics which may also be used in reports. I understand that these reports will never contain identifiable information and that my data will always remain securely with Hugo and will never be sold, shared, or otherwise leave Hugo without my explicit permission.

The disclosure of my account information for the following reasons: The support of Hugo business activities by contractors, service providers and other third party vendors; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Me2Health’s assets; to comply with a valid court order, law or legal process; if it is believed disclosure is necessary or appropriate to protect the rights, property, or safety of Me2Health, its users or others.

Important Note: Access to PHR data on Hugo is granted only to individuals or entities bound by contractual obligations and HIPAA guidelines to keep personal information confidential and to use it only for the disclosed purposes. 

If you have any concerns, please let us know.




What is data collection?



Every website/mobile application must collect certain data in order to operate.  A privacy policy policy should describe what user data is collected.




What about Hugo?

Hugo collects Personal Health Record Data (PHRD) on your behalf. PHRD can come from a variety of places including patient portals, pharmacies, and wearable or wireless devices.  In order for the Hugo platform to gather any information, you must create a Hugo account. This requires your name, an email address, and a password. You must also authorize your portals to connect with Hugo by entering your username and passwords.

What is data use?



Always read this section carefully. Agreeing to any privacy policy means you are allowing a company to use your data in the manner described – often this means you are allowing a business to make a profit from your data in exchange for using their services for free.  This is how your data can be “monetized”




What about Hugo?

We seek permission on two levels: implicitly (you agree to the data use outlined in our privacy policy) and explicitly (you will be asked specifically about any data use not outlined in the privacy policy). For example, if you decide to participate in a research study, you will be specifically asked about using your data for that purpose.

What does advertising have to
do with privacy?

Advertising is a very profitable business model for Internet companies. Using data for this purpose requires permission from users; the terms of which are in the privacy policy. Sometimes a user may be able to “opt out” of receiving personalized ads. However, by agreeing to privacy terms from a company that provides advertisements you should be aware that your data are being used for this purpose.




What about Hugo? 

There are no advertisements on Hugo. If we ever consider an advertising program, we would seek feedback from our users and would ask for your explicit permission to use your data for this purpose.

Is security part of privacy?



Yes. Every privacy policy should include a section on security. You should be confident that your data are well protected but be aware that no business can guarantee 100% protection.




What about Hugo? 

We treat the privacy and security of your PHR data with the utmost importance. We take extensive precautions to ensure the safety of your information from any unauthorized access, disclosure or use. To earn your trust, we employ industry leading technical, physical and administrative security measures.  Read our security statement here.